I feel like I've tried just about everything under the sun and I don't know what else to do. The Windows' screenshot application looks like this:

But when I tried to set it back to prntscrn, when I would press the prntscrn button it would just bring up Windows' screenshot application. I read this question - What other tool is using my hotkey? - and tried setting the Lightshot hotkey settings to something other than prntscrn and then back to prntscrn to see if that would work like it did for this person. I also do not have the 'automatically save screenshots' box ticked in settings, so that's also not the problem. Note: I do NOT have DropBox installed, so this is not a problem with DropBox. I cannot for the life of me figure out which application is using the printscreen button. But every time I try to tell Lightshot to use the prntscrn hotkey (by right-clicking Lightshot app, going into Options, and setting it as the General hotkey), I get a notification telling me that there is another application using the prntscrn hotkey. I've uninstalled Windows' Snip and Sketch. I've tried to look up why this is a problem. But on this new laptop, every time I press printscreen it uses Windows' screenshot system. Usually, as soon as I download this application, Lightshot uses the prntscrn hotkey, I can press it and use Lightshot fine.

And like before, one of the first things I did after setting up the laptop was download the printscreen application 'Lightshot' to take better screenshots than Windows does. I recently purchased a new laptop that uses Windows 10, like the laptops I've had before.

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